Privacy Policy

Last Updated: April 15, 2024

Firehouse Sandwiches CA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website firehousedelivery.com (the "Site") or use our sandwich delivery services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Place an order for delivery or pickup
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service
• Post reviews or comments

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Delivery address
• Billing information (credit card information is processed by secure third-party payment processors)
• Order history and preferences

1.2 Automatically Collected Information

When you visit our Site or use our Services, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (with your consent)

1.3 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Site. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Site
• Improve our Services
• Deliver relevant advertising
• Process your orders efficiently

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use some features of our Site.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and maintain your account
• Provide, maintain, and improve our Services
• Send you order confirmations, updates, and support messages
• Send you marketing communications (with your consent)
• Respond to your comments, questions, and requests
• Administer promotions, surveys, and contests
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other unlawful activity
• Comply with our legal obligations
• Enforce our terms, conditions, and policies

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Delivery services
• Data analysis
• Email delivery
• Hosting services
• Customer service
• Marketing assistance

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with applicable laws.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to our use of your personal information
• Data portability
• Withdrawal of consent

4.1 California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use and disclosure of sensitive personal information

To exercise your rights, please contact us using the information in the "Contact Us" section below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Third-Party Links and Services

Our Site and Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to these countries.